The following PST Digital LLC d/b/a ConnectPoint disclosures are in reference to the FCC Open Internet Rules.
Service Offerings
PST Digital LLC d/b/a ConnectPoint via the PST Digital LLC d/b/a ConnectPoint brand directly offers broadband ISP services through NEWCORE in its markets. Please visit the PST Digital LLC d/b/a ConnectPoint website to check availability, speed options and pricing.
Performance
NEWCORE is the internet upstream provider for PST Digital LLC d/b/a ConnectPoint. Internet speeds are heavily dependent on a customer’s home network configuration, modem, and computers, and therefore do not reflect the performance of the PST Digital LLC d/b/a ConnectPoint network only.
Your Internet Service Speeds
PST Digital LLC d/b/a ConnectPoint provides residential and commercial customers with a high speed
internet plan from, with download speeds up to 8 megabits per second (“Mbps”), and upload speeds up to 1 megabits per second (“Mbps”). PST Digital LLC d/b/a ConnectPoint provisions its customers’ modems and engineers its network to ensure that its customers can enjoy the speeds to which they subscribe. However, PST Digital LLC d/b/a ConnectPoint does not guarantee that a customer will actually achieve those speeds at all times. Without purchasing an expensive, dedicated Internet connection, no Internet Service Provider (“ISP”) can guarantee a particular speed at all times to a customer. PST Digital LLC d/b/a ConnectPoint advertises its speeds as “up to” a specific level based on the tier of service to which a customer subscribes. The “actual” speed that a customer will experience while using the Internet depends upon a variety of conditions, many of which are beyond the control of an ISP such as PST Digital LLC d/b/a Connect Point. These conditions include:
- Performance of a customer’s computer, including its age, processing capability, its operating system, the number of applications running simultaneously, and the presence of any adware and viruses.
- Type of connection between a customer’s computer and modem. For example, wireless connections may be slower than direct connections into a router or modem. Wireless connections also may be subject to greater fluctuations, interference and congestion. PST Digital LLC d/b/a ConnectPoint does not recommend wireless modem connections for use with its higher speed tiers as many wireless connections do not perform at the speeds delivered by these tiers.
- The distance packets travel (round trip time of packets) between a customer’s computer and its final destination on the Internet, including the number and quality of the networks of various operators in the transmission path. The Internet is a “network of networks.” A customer’s connection may traverse the networks of multiple providers before reaching its destination, and the limitations of those networks will most likely affect the overall speed of that Internet connection.
- Congestion or high usage levels at the website or destination. If a large number of visitors are accessing a site or particular destination at the same time, your connection will be affected if the site or destination does not have sufficient capacity to serve all of the visitors efficiently.
- Gating of speeds or access by the website or destination. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site. Those limitations will carry through to a customer’s connection.
- The performance of the modem you have installed. Modem performance may degrade over time, and certain modems are not capable of handling higher speeds. This is the reason that PST Digital LLC d/b/a ConnectPoint, like all other ISPs, advertises speeds as “up to” a particular level, and does not guarantee them.
Latency
Latency is another measurement of Internet performance. Latency is the time delay in transmitting or receiving packets on a network. Latency is primarily a function of the distance between two points of transmission, but also can be affected by the quality of the network or networks used in transmission. Latency is typically measured in milliseconds, and generally has no significant impact on typical, everyday Internet usage. As latency varies based on any number of factors, most importantly the distance between a customer’s computer and the ultimate Internet destination (as well as the number and variety of networks your packets cross), it is not possible to provide customers with a single figure that will define latency as part of a user experience.
Congestion Management
PST Digital LLC d/b/a ConnectPoint does not implement any congestion management techniques. PST Digital LLC d/b/a ConnectPoint operates our network to accommodate the necessary traffic requirements. In the event of congestion, all traffic is classified as best effort. Our congestion management approach will change over time, as we continue to study and enhance our practices and as new technologies emerge. In the meantime, we will continue to invest in our network in accordance with our normal course of business operations, which includes installing technology that will increase the speed and capacity of our services.
Content, Applications, Service and Device Providers
PST Digital LLC d/b/a ConnectPoint does not discriminate any customer traffic. PST Digital LLC d/b/a ConnectPoint utilizes the network management techniques that are equal and standard across all user applications. We do not modify our network to make our directly served applications perform better than applications a user would access over the general Internet. The network management practices employed by PST Digital LLC d/b/a ConnectPoint do not differ between our directly offered applications to those general applications offered over the Internet.
Security Measures
In the event of Denial of Service (DoS), Distributed Denial of Service (DDoS) attack, spoofing or other malicious traffic, PST Digital LLC d/b/a ConnectPoint will implement inbound and outbound filtering on specific hosts. These actions will be performed to ensure reliability and availability of the PST Digital LLC d/b/a ConnectPoint Network. These actions will not be utilized for normal Internet applications and traffic.
NOTE: INS may perform this action on behalf of PST Digital LLC d/b/a ConnectPoint equipment that is managed by INS.