Get the answers you need.
Frequently Asked Questions
Below are answers to the questions we hear most often. If you don’t see what you’re looking for here, please contact us. We’re happy to help!
Do I have to sign a contract?
No! We don’t do contracts; just sign up for service when you need it and cancel anytime.
Will someone help me set up my equipment?
Yes! A trained technician will come to your location, set up all your equipment, and test your signal to ensure everything is working properly.
How do I contact customer service?
Customer support for billing, technical or other service issues is available during regular business hours by calling our office at 888-594-2905. A local, live person will be happy to assist you! Our office hours are Monday through Friday, 8am-12pm and 1pm-4:30pm.
What happens if I need service outside normal business hours?
The after-hours support number is 888-594-2905. Leave us a message and we will respond no later than the next business day. We always try to expedite urgent requests. You can also email us at sales@connect-point.net.
How does wireless Internet service work?
Essentially, the Internet is made accessible via your router, then converted into a radio signal and broadcast. The wireless network card in your computer picks up your router’s signal.
How can payments be made?
Payments can be mailed, dropped off in the office, or online, or by calling (844) 557-1578.